ORDERING & PAYMENT
Q: How do I order the item I like in the colour I like
A: Have a look at our swatches on each listing. Each colour has a number. Select the size needed from the first drop-down menu then select the colour corresponding to the colour swatch, for example, 3. Wimborne White, 4. Dimpse or 5. Lamp Room.
Q: What payment method do you accept
A: We accept PayPal, you don't need a PayPal account, you can pay with any debit or credit card as a guest. If you prefer to send us a cheque, we will wait until it has cleared before dispatching. If you are not too far, you are very welcome to visit our workshops to pay and collect the item.
Q: Are my bank details safe with you?
A: Yes, totally, our payment gateway is extremely secure and uses the latest encryption technology to protect your details.
FINISHES & COLOURS
Q: Are all the colours in stock?
A: We paint to order, so yes, all the colours are in stock!
Q: Are your paint finishes cleanable?
A: We use water-based lacquer which is really durable; it can be wiped with a damp cloth
Q: Do you do bespoke orders and how do I request it?
A: Sometimes we are very happy to say yes to bespoke commissions. We can alter spacing between shelves, design items that are taller, shorter, wider or narrower than in our listings. To request a bespoke order, just send us an email with your requirements.
Q: How long does it take to fulfill orders?
A: Honestly, we'd like to send everything yesterday, but, usually, we dispatch unpainted item the day following receipt of your payment and painted items within two to three working days. We use fast, reliable couriers.
Q: Do you combine postage?
A: If we can pack several purchases together safely, then of course we combine postage and apply a postage refund.
Q: How can I amend or update my delivery and address details
A: If you have recently moved or want items delivered somewhere else than your usual address, you need to let us know as soon as you purchase. This is because we book a delivery slot very promptly. Please ensure that the item is delivered to the right address by updating us as soon as possible by phone or email.
Q:What should I do if an item arrives damaged?
A: We pack items carefully but, occasionally, they arrive to you damaged. We absolutely hate causing you disappointment and inconvenience, so we replace or refund as soon as possible. Should an item arrive damaged, contact us within 7 days with an explanation and, if possible, pictures. Depending on the circumstances, we can arrange for a collection of the item, a replacement or a refund.
Q: What happens if I order the wrong colour or size by mistake?
A: If you make a mistake and wish to amend or cancel your order, please let us know so we can make the changes required